Benefits Summary:
PassVault promises to extend customer benefits at Waianae in the form of cost cutting, improved customer service and increased revenue.

At the recent grand opening of the Waianae branch of Bank of Hawaii, one of the stars was Diebold's

PassVault™ offering, the first to be installed at what is the state's leading financial institution.

PassVault uses computer technology and biometrics to give customers access to bank safe deposit boxes without the assistance of a vault attendant. To gain access, a customer simply puts his or her hand into a wall-mounted hand geometry reader. The machine verifies their identity, admits them and logs them in. To add another layer of security, all unattended transactions are videotaped with a digital video system as the customer is entering the door to the vault area.

PassVault gives customers freedom.
Customers like the freedom they gain with PassVault. They can visit their safe deposit boxes at their convenience, without having to go tell someone they want to be admitted and then wait for a supervisor to come help them. Diebold account manager Debbie Lim says, "PassVault enhances your transaction as a customer by allowing you to bank on your own terms as opposed to somebody else's." On the bank side, an obvious benefit is lowered operating expenses.

For example, PassVault reduces or eliminates the costs associated with maintaining vault attendants at the site. "It completely streamlines a branch operation," says Lim. "Instead of needing to have bank personnel to access safe deposit boxes with customers, now the bank can focus this resource to the branch's sales efforts."

Branch employees previously tied to vault functions can now assist customers and cross-sell products out on the floor. Thus, PassVault promises to extend its benefits at Waianae well beyond mere cost cutting to improve customer service and boost revenue as well.