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Service, Support & Maintenance
At Diebold Enterprise Security Systems, we believe that the
efficiency and effectiveness of any security system depends on its
operational condition. Because of this, we always recommend that all
systems supplied to our clients should be backed by a routine
maintenance contract. This guarantees that the system will be checked at
regular intervals to ensure its correct operation. Attached to all
maintenance contracts is a call-out response service offering various
guaranteed response times (SLA’s).
In the first instance, our highly trained team of call-out engineers
will offer remote diagnostics over the telephone, or via remote network
connection (should this facility be available), to rectify any problems
as quickly as possible. Should this not be achieved, an engineer,
suitably conversant with the client’s system, will be dispatched from
one of our regional offices.
We operate a 24-hour, 365-day, call-out facility to provide our
customers with peace of mind and the knowledge that if they do have a
problem they are only a phone call away from knowledgeable assistance.
All of our engineers are fully conversant with the equipment that we
supply and install and attend regular training courses and updates.
Planned Preventative Maintenance (P.P.M.)
During each routine maintenance
visit the engineer will carry out the following checks:
- Satisfactory operation of ALL system equipment
- General safety
checks on the system
- Check any flexible connections, i.e. pan and
tilt cameras
- Check that the functionality of the system is still
as per the original client requirements
- Report any faults found if a fully comprehensive maintenance
contract has been taken out, these will be repaired, otherwise a
cost will be passed to the client for approval prior to repair
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Complete a maintenance document for the client to sign prior to
leaving site
Rapid Response
Diebold can tailor maintenance agreements to match individual client
needs. We currently offer service level agreements with a guaranteed on-site response time starting from
four hours, and remote diagnostics dial-in
support with a guaranteed response time of two hours.
Where the size and importance of the system warrants, we do supply
clients with on-site personnel to support their installation. Please
contact your regional service manager to discuss the specifics of your
requirements.
Central 24/7
We operate a 24-hour, 365-day, call center facility to provide our customers
with peace of mind that in the event of a problem, they are only a phone
call away from qualified assistance.
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