Organizations that self-monitor alarms need a reliable central station back-up.

Are you prepared for the worst? Will you be ready if the lights go out? Wind or weather, vandalism, terrorism or system overflow ... there are many threats that could potentially shut down your central station. Disasters can strike at any time, and as an organization that monitors your own alarms, you need to have a plan when your central station experiences any problems that would interfere with normal operations.

With our back-up monitoring, we will work with you and the appropriate telecommunications providers to establish back-up communication links to our Event Monitoring Center. We will also meet with you to create a customized response plan, where you can provide us with detailed instructions to guide our operators in managing your alarms.

During your outage, you can hand-off your alarms to our highly-trained and certified operators. Alarms will be verified and escalated, and responders will be dispatched in exactly the same way as if your in-house staff were handling the alarms. When things have settled down at your central station and you are ready to bring it back online, alarm monitoring can quickly be switched back to your station.

No events or alarms will be missed, and no one outside of our central stations will even know that the hand-off occurred. Even while we’re managing your alarms, you can still maintain total supervision and monitor all system traffic via our Revisor® Online application. This secure Internet tool gives you a window on all system traffic and documents all activity for later review.

Your central station may be temporarily out of commission, but you still maintain total visibility over your monitored facilities.