I think actions do speak louder than words. Just look at how our employees responded to the challenges we faced this year. When Tom was appointed CEO, he heard from literally thousands of them from many countries around the world. They are very excited about our renewed focus on customer loyalty - and are very eager to share their views and do their part.

It's this type of commitment and passion that strengthens our company. We have a very resilient and committed team of employees. We have a great tradition, spanning back nearly 150 years. We've been through change before. We know change is constant, and we have the ability to embrace change.

The key question we face today and tomorrow is this: "How do we leverage our expertise, share our knowledge, coordinate our resources and work together more effectively to enhance customer satisfaction and improve financial performance?"

The answer, for us, lies in developing a culture that unites our employees by focusing on the customer. And that's what we're doing. We're tapping into the vast pool of talent and energy that our people around the world bring to Diebold. We're empowering and encouraging them to contribute in as many ways as they can.

The commitment is there. The expertise is there. And we are improving how we communicate - up, down and across the organization. We've started new training programs that bring together cross-functional groups of leaders from different geographies. We are instilling in them key business principles and leadership values from experts in those fields. They learn about our own key performance drivers. And they also work collaboratively on real-life Diebold issues, and then present their views and solutions to our executive management team.

That's one example of how we facilitate the sharing of knowledge throughout the company. The common goal is to build off the strengths of our employees, continue to develop leaders across the company and improve how we communicate and work with each other.