Audience:
This course is designed for anyone involved in the daily operation of ix Series and Opteva terminals including those responsible for providing first line maintenance, training, development of in-house procedure manuals, and those staffing the ATM help desk.

Prerequisites:
None

Description/objectives:

Through presentations, demonstrations, and hands-on lab exercises the student will be able to:
 

• Perform routine ATM maintenance and operations on the ix Series ATMs and Opteva ATMs
   

• Understand and perform Interactive Maintenance Features using Maintenance Manager for TCS ATMs (as required), Advanced Supplies Management for TCS Plus ATMs (as required), and Agilis Supplies Manager for Opteva machines
   

• Troubleshoot possible operating problems
   

• Analyze device status messages printed on the Journal printer or stored in the electronic data capture file
   

• Describe the initial installation and configuration of an ATM
   

• Describe what is stored in an Electronic Data Capture file and how to retrieve it
   

• Perform an orderly shutdown of the system 

Outline:
 

• System Overview
   

• Overview of MDS ixSeries terminals and Opteva terminals
   

• OS/2 Terminal Control Software (as required)
   

• TCS Plus software(as required)
   

• Agilis software
   

• Consumer transaction lab
   

• Transaction flow overview
   

• Routine maintenance (printers, dispenser, depositor, card reader)
   

• Supply mode functions
   

• Demonstration of maintenance procedures
   

• Routine maintenance lab
   

• Maintenance Mode
   

• Maintenance manager for TCS ATMs (as required)
   

• Advanced Supplies Management (For TCS Plus) and Agilis Supplies Manager (For Opteva)
    

• Review all functions: Supply, Manager, Status, Tools, Exit
   

• Group setup and password assignments
   

• DES keys
   

• Status List
   

• Create/modify/run sequences
   

• Troubleshooting

  • Troubleshooting lab

  • Device status analysis
     

• Installation and setup overview

  • DES key entry

  • DIT settings(OS/2)/Device Settings (Windows)
     

• Electronic data capture

  • Overview

  • Using the EDC Quick View utility
     

• Balancing
   

• Discussion

  • Using what you learned
     

• Wrap-up