Why buy refurbished?
Refurbished products are delivering greater value and return on investment to customers large and small.

But for some, the term "refurbished" stirs up more questions than confidence: "Am I buying someone's hand-me-downs with a few new parts thrown in?" "Will the software on my ATM be out-of-date?"

Diebold Global Finance works with each of our customers to determine if purchasing refurbished products is right for them. They often discover that refurbished options are a smart value and the best decision. Here's a few of the common questions we're asked.

What is "refurbished"?
In general terms, refurbished could also be referred to as remarketed, equivalent to new, or remanufactured. A refurbished ATM is offered on just about all product lines: cash dispensers, self service terminals -- even our new Optevas. They are products that have been returned to Diebold for a variety of reasons and then put through a rigorous re-manufacturing process.

Where do refurbished products come from?

• Customer returns and cancelled orders - Fully-functional products that leave the Diebold warehouse and therefore can no longer be sold as new.
• Damaged products - Products returned because of cosmetic flaws or damage during shipping.
• Overstocks - Items that are returned by the seller to make room for newer product lines.
• Trade-in programs - Products customers have returned in order to upgrade.
• Factory loaner equipment - Products that have been used for trade shows, customer events, or solution centers that have been returned.

How is a product remanufactured?
Every Diebold refurbished product is restored by Diebold to its original condition and performance. Each item is thoroughly tested. Broken or defective parts are replaced. And products are verified for use.

All Diebold refurbished products are upgraded to meet current performance specifications. For example, cash cassettes are replaced with new ones, and the latest software patches are installed.

When is refurbished better?
If your budget is lean, Diebold refurbished products offer high quality, warrantied product at a low cost. For some applications, the latest, greatest technology is a must. In other cases, a remanufactured product is simply a better choice.

For example:

• If you don't require the latest equipment.
• If you have a standardized product line across your branches, and that line has been discontinued.
• If you need equipment for a testing lab or support help desk. Software testing may be performed just as effectively using refurbished products as with new.
• If you're waiting for a new product, you may find one in the refurbished market due to a return or cancelled order.

What should I look for when I buy refurbished?
Here are a few tips:

• Buy directly. Be sure your product was refurbished by the original manufacturer. Brokers looking to recoup losses may refurbish a product cheaply and resell it without an adequate warranty or return policy.
• Buying directly from Diebold will ensure that your product has been remanufactured and tested to meet the highest Diebold quality standards.
• Check the warranty. Does your seller guarantee the quality of its remanufactured products? Products remanufactured by Diebold are covered by a Diebold warranty. For some product lines, the warranty is the same as the one for an equivalent new product.
• Act now. Diebold refurbished product inventory turns over quickly. Unlike new, if you miss out on a product you want, re-stocking or back-ordering may not be an option.
• Check the software, service, and support options. Can I put the equipment on my service contract? Is the software legally licensed? Will the products come with the latest software revisions? Are the service and support options for remanufactured products equivalent to those offered on new products and the most current software upgrades installed.

Diebold Global Finance can help you discover the value of refurbished products. If you have questions, or would like to see if refurbished products are the best choice for you, feel free to contact us.