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Industry Articles
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Measuring the
Impact of Teller Automation
By shifting focus from cash to consumers, teller automation can
serve as a cornerstone of branch transformation efforts. By
automating the routine activities of a teller, financial
institutions become able to hire a different kind of employee —
one whose skills are better suited to customer service and
cross-selling.
Click here to download the entire White Paper |
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Currency
Recycling
The resurgence of the branch as the primary delivery channel
for financial institutions is leading many to implement cash
recycling devised to improve operations and help achieve
strategic goals. This paper examines a number of important
factors that must be considered when selecting a cash recycling
solution within your branch network.
Click here to download the entire White Paper |
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Teller Cash Automation with Cash Dispensers and Recyclers
Counting cash is the most tedious, manual transaction in a branch and is the source of the most common disconnect between teller and customer. Tellers turn their heads down and focus their concentration on counting cash correctly over and over. Tellers focus their concentration on repeatedly counting cash. Customers expect quick transactions and perfection from tellers. There must be a better way.
Click here to download the entire White Paper |
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Is The Branch Revolution For You?
Over the past five decades, customer and member needs have evolved. Thus, it seems only logical that the branch evolve to keep pace with customer expectations. Financial institutions need to consider such key areas as convenience, service and segmentation when determining the need to differentiate their branches.
Click here to download the entire White Paper |
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Universal Cash Manager Software
In the financial industry’s increasing climate of competition, it’s more important than ever for financial institutions to keep customer satisfaction levels high and confidence strong using the most effective means available. Learn how Universal Cash Manager Software provides seamless integration for management and support of multi-vendor teller cash handling technologies, while enhancing efficiencies, reducing development time and boosting customer service.
Click here to download the entire White Paper |
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Teller Automation Improves Branch Efficiency And Customer Experience
Read this case study and see how Diebold worked with one Financial Institution to develop a teller automation solution that reduces teller transaction times by 50 percent while providing quicker, more convenient service to its members.
Click here to download the entire Case Study |
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Change Management Checklist
Change is inevitable. The question is whether you systematically manage change and turn it into an advantage, or whether you let change manage you. Here are 10 contributors to a successful Teller Automation implementation.
Click here to download the entire Checklist |
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