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Financial institutions are faced with a major shift in industry dynamics that will fundamentally alter the economics of the industry and require changes in how institutions interact with their customers. Learn more (PDF)

Expense Management

Expense Management
As the regulatory environment has changed dramatically for financial institutions in recent years, overhead costs have been driven higher.

In addition, shifting consumer preferences and erosion of income from payments by non-traditional providers place mounting pressure on financial institutions to reduce costs and rigorously examine all resources without adversely affecting revenue or customer service.

Diebold Consulting can help you identify strategic and tactical recommendations to thrive in this new environment and improve your institution’s operational efficiency.

Learn more about Expense Management (PDF file)


Expense Management: Teller Automation

Expense Management: Teller Automation
Diebold Consulting helps financial institutions achieve the promise of branch transformation by assessing each FI’s transaction processing environment, customer preferences and workflows to recommend the most efficient placement and use of new technologies.

Learn more about Teller Automation (PDF file)


Expense Management: Deposit Automation

Expense Management: Deposit Automation
Increasingly, consumers expect modern and convenient access to banking and payment services. This trend is transforming the value of the ATM channel in its ability to both improve the customer experience and reduce expenses. Yet, for FI’s to maximize their investments, institutions must adopt a comprehensive implementation plan addressing workflows, customer communications, employee engagement and ongoing performance measurement.

Learn more about Deposit Automation (PDF file)


Channel Optimization

Channel Optimization
What is the future role of the branch? How do financial institutions transform branch locations to meet customer needs while making them more cost-effective to operate? How can financial institutions migrate customers to alternative channels and self-service platforms without sacrificing customer satisfaction and the ability to pursue cross-selling opportunities?

Given the shift in transactions from the branch to self-service devices, the answers to these questions are more important than ever. Diebold Consulting helps financial institutions enhance understanding of the value of their delivery channels and develop short- and long-term plans to prioritize channel investments.

Learn more about Channel Optimization (PDF file)


Customer Experience

Customer Experience
Given the commoditization of financial products and services, financial institutions must differentiate the experiences they provide to customers. Diebold Consulting helps financial institutions determine, develop, and implement the capabilities required to deliver the desired customer experience.

In addition, we help financial institutions discover what ‘moments of truth’ drive greater customer loyalty. We help plan and develop process improvements designed to exceed customer expectations.

Learn more about Customer Experience (PDF file)


Revenue Growth

Revenue Growth
Increased complexity in product offerings and payment methods create both confusion and opportunities for financial institutions. We help financial institutions identify opportunities to create unique strategies for targeting, attracting and retaining customers. In addition, we help these financial institutions create new product and service offerings that provide value to customers and an appropriate ROI.

Learn more about Revenue Growth (PDF file)


Site Feasibility Analysis

Site Feasibility Analysis
Diebold Consulting employs an objective and systematic approach to evaluate the feasibility of a new branch; providing critical market information, as well as specific and actionable recommendations related to the site. With this supporting information pulled together to tell the full story, financial institutions can feel more confident investing in their branch network.

Learn more about Site Feasibility Analysis (PDF file)


Security and Fraud Consulting

Security and Fraud Consulting
Financial institutions (FIs) face a multitude of security and fraud challenges, threatening their physical and electronic assets as well as the safety of employees and customers. These threats continue to grow, requiring the deployment of more technical and physical safeguards. As a result, FIs need to adjust to the ever-changing threats and regulatory landscape by providing more resources. Diebold Consulting can help develop cost-effective and innovative solutions to improve a FI's security and compliance position.


Security and Fraud Program Assessment and Development

Security and Fraud Program Assessment and Development
In today's financial industry, it's imperative to align security and fraud operations with the FI's business strategies. Decreasing budgets along with downsized staffing demands focused strategies to drive and strengthen security and fraud functions. Diebold Consulting helps FIs do this by strategically examining their operations to ensure that they are scaled to address critical security and fraud risks. Diebold Consulting helps assess the level of expertise needed to protect the FI and can review key policies designed to protect information, assets and people.


Physical Security
Physical Security
Physical attacks against FIs put electronic and physical assets at risk, create business disruption and threaten the safety of employees and consumers. With new regulations, FIs are required to have more controls around consumer information and payments systems, while security programs are required to discourage robberies.

Diebold Consulting can help FIs close the gaps in their physical security and compliance efforts by conducting risk assessments for the branch, ATM and critical operations facilities. It does this by recommending, developing and implementing solutions. Diebold Consulting works with FIs to develop security equipment standards that drive a consistent level of protection, providing a more secure environment.


Fraud Risk

Fraud Risk
Financial crimes will continue to become more complex as criminals use more sophisticated technology. As FIs meet consumer demands, investment in fraud prevention programs will need to increase across the industry. Consumer expectations and industry regulations require more monitoring of online transactions.

Diebold Consulting works with FIs to examine their fraud prevention programs for meeting new threats related to online and mobile banking and bridging gaps in cross-channel monitoring. It conducts risk assessments and works with FIs to identify effective strategies, controls and software solutions. As a trusted partner, Diebold Consulting works with FIs to conduct vendor and solution evaluations, along with developing fraud training and awareness programs for staff and consumers.


Operational Risk and Compliance

Operational Risk and Compliance
All security and fraud consulting services help FIs meet regulatory needs. Diebold Consulting can further assist FIs in their risk and compliance efforts by conducting risk governance reviews and by testing internal security and fraud controls. FIs can also get help with incident management plans and due diligence investigations.